Frequently Asked Questions
Our Products
Yes, all our products are 100% vegan.
Yes, all our products are cruelty-free, meaning we do not test on animals.
My Order
Please contact our support team for assistance at +60 16-623 2674 or hello@san-airmalaysia.com.
In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be canceled or modified.
Find the status of a particular order and view your Order History on the Order Status tracking page under ‘My Account’.
We will email you a shipment notification along with a tracking number as soon as your package ships.
Please contact us right away at +60 16-623 2674 or hello@san-airmalaysia.com.
Please contact us right away at +60 16-623 2674 or hello@san-airmalaysia.com.
Unfortunately, once orders are submitted, they cannot be canceled or modified.
OTHER (SHIPPING/RETURNS/EXCHANGES)
We try our best to replenish our inventory as quickly as possible. Sign up for back in stock notifications to be the first to know when items come back in stock.
MY ACCOUNT
If you have forgotten your password, please click on the “Forgot Your Password” button that appears on the account log-in page and follow instructions to reset it. Need more help? Contact us at +60 16-623 2674 or hello@san-airmalaysia.com.
You can unsubscribe from SAN-AIR Malaysia's promotional emails by clicking the link provided at the bottom of the email to be removed from the mailing list. Please note that unsubscribing from our promotional emails will not affect your receipt of order and shipment confirmations or other transactional notifications for orders placed.
