Refund Policies

All refunds and exchanges due to a change of mind are subject to a 7-day refund and exchange policy upon receipt of order, subject to the following terms and conditions:-

  • Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set
  • For online orders, shipping costs associated with the return of the product will not be covered by SAN-AIR.
  • If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.
  • Product(s) sold at marked down prices due to defect(s) cannot be returned.
  • Your rights under any applicable consumer law are additional to and not affected by SAN-AIR MALAYSIA return and exchange policy above.


SAN-AIR MALAYSIA reserves the right to refund to you the equivalent sum of amount paid by you in the event SAN-AIR MALAYSIA for any reason is unable to render the delivery service to you through our delivery partners. In such circumstances, SAN-AIR MALAYSIA offers cash refunds to Customers’s bank account(s). SAN-AIR MALAYSIA is conferred the right to request documents, including but not limited to the Customer’s Identity Card, for verification purposes during the refunding process. SAN-AIR MALAYSIA has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.